At iiwillie, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and hassle-free return process.

60-Day Return Policy

You may return most items within 60 days of delivery for a refund or exchange. Products must be unused, unopened, and in their original packaging with all seals intact.

Return Eligibility

To qualify for a return:

• Item must be unused and unopened
• Original packaging must be intact
• Return requested within 60 days of delivery
• Proof of purchase required
• Item must not be damaged by customer

Non-Returnable Items

The following items cannot be returned:

• Opened fragrances
• Used products
• Items without original packaging
• Clearance or final sale items
• Gift cards

How to Start a Return

To request a return:

1. Contact our support team
2. Provide your order number
3. Tell us the reason for return
4. Receive return instructions
5. Ship the item back to us

Once we receive your return, we will inspect the item and process your refund.

Refunds

• Refunds are issued to original payment method
• Processing time: 3–7 business days
• Shipping fees are non-refundable
• Partial refunds may apply for damaged packaging

Exchanges

We only replace items if they are:

• Damaged
• Defective
• Incorrect item received

If you need an exchange, contact us and we will assist you.

Return Shipping

• Customer pays return shipping cost
• We cover shipping for damaged or wrong items
• We recommend using trackable shipping

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery. Please include photos of the item and packaging.