At iiwillie, we are committed to delivering your favorite fragrances quickly, safely, and reliably. Please review our shipping policy below for full details.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped on weekends or holidays.

You will receive a confirmation email once your order has been shipped.

Shipping Time

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Express Shipping: 2–3 business days
• International Shipping: 7–14 business days

Delivery times may vary depending on location and carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

• Free shipping on orders over $75
• Flat-rate shipping options
• Express delivery upgrades

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package anytime using the provided tracking link.

Shipping Locations

We currently ship to:

• United States
• Canada
• Europe
• Selected international locations

If your country is not available at checkout, please contact us for assistance.

Delayed or Lost Packages

We are not responsible for delays caused by:

• Weather conditions
• Carrier issues
• Customs processing
• Incorrect shipping address

If your package appears lost, contact us and we will assist you.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.

Damaged Items

If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will resolve the issue as quickly as possible.